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How Attitude Hotels Won the #1 Spot on TripAdvisor
Attitude Hotels is a collection of upmarket, eco-friendly hotels in Mauritius. Just four years ago the brand was using pen and paper to collect guest feedback, today it is fully digitized. By making...
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How Edwardian Hotels Harnesses Corporate Client Feedback
Obtaining and acting upon guest feedback is vital to improving the guest experience. But guests are not all the same – different guests have different needs and expectations. In order to fully cater to...
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Room Mate Hotels: Using Guest Feedback to Continually Improve
When your philosophy states that your clients are “more than guests, they are roommates”, guest feedback is your best friend. Room Mate Hotels has a clear, friendly and honest approach to its guests,...
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How is COVID-19 affecting my hotel’s reputation? Three tips to stay in control
The COVID-19 situation is having a serious effect on all areas of hospitality. Unfortunately for many hoteliers, this has meant partial or even full closure. For those that do remain open in the midst...
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Everything You Need to Know About Guest Satisfaction Surveys
Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys are an essential tool for...
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How One Lodging Operator Is Increasing Guest Satisfaction and Market Share in...
Need inspiration for navigating the pandemic and coming out stronger than ever? Look no further than Bachcare Holiday Homes. Whether you operate an independent hotel, large group or vacation rental...
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How Paradores Hotels Uses Online Reputation Management to Win Spain’s Best...
Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since 1928. It is fully committed...
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